Privacy Policy

1. Introduction

VideoCourts ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform, including any related applications, websites, and services that link to this Privacy Policy.

2. Information We Collect

We collect information in several ways:

• Account Information: Name, email, phone number, address
• Biometric Data: Facial recognition, fingerprints (device-only, never stored on servers)
• Case Information: Case numbers, parties, judges, court details
• Evidence: Documents, recordings, and other evidence uploaded to the Platform
• Usage Data: IP address, browser type, pages visited, time spent
• Device Information: Device type, operating system, unique device identifiers

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Process transactions and send related information
• Verify your identity and prevent fraud
• Comply with legal obligations and court orders
• Send administrative information and updates
• Respond to your inquiries and provide customer support
• Generate analytics and improve user experience
• Maintain audit logs for compliance and security

4. Biometric Data Protection

VideoCourts implements strict privacy protections for biometric data:

• All biometric data is processed device-only
• Biometric data is never transmitted to our servers
• Biometric data is never stored in our databases
• Biometric authentication uses local device processing only
• You can delete biometric data from your device at any time

5. Evidence and Case Information

All evidence and case information is stored in our TotalRecall forensic vault with complete chain-of-custody tracking. This information is retained according to applicable court retention policies and may be retained indefinitely for compliance purposes. Access to this information is strictly controlled and logged.

6. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for all data in transit
• AES-256 encryption for data at rest
• SHA256 hashing for evidence files
• SOC 2 Type II certification
• Regular security audits and penetration testing
• Secure backup and disaster recovery procedures

7. Data Sharing

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

• With court systems and authorized personnel for case management
• With law enforcement when legally required
• With service providers who assist in operating the Platform
• To comply with legal obligations and court orders
• To protect the rights, privacy, safety, or property of VideoCourts

8. Your Rights

Depending on your location, you may have the following rights:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your information (subject to legal retention requirements)
• Right to data portability
• Right to opt-out of marketing communications
• Right to lodge a complaint with a supervisory authority

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on the Platform. You can control cookie settings through your browser preferences. We use cookies for authentication, security, analytics, and user preferences.

10. GDPR and CCPA Compliance

VideoCourts complies with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA):

• We obtain explicit consent for data processing
• We provide privacy notices in clear language
• We honor data subject rights requests within 30 days
• We conduct Data Protection Impact Assessments (DPIA)
• We have a Data Protection Officer (DPO) for GDPR compliance

11. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account information: Retained until account deletion
• Case and evidence data: Retained per court retention policies
• Audit logs: Retained for minimum 7 years
• Marketing data: Retained until opt-out

12. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Platform and updating the "Last Updated" date below.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: